Job Description

Job Description: Appraisal Coordinator (Entry Level)

Position Summary We are seeking a motivated and detail-oriented Appraisal Coordinator to join our team. This entry-level position is responsible for managing appraisal orders after assignment, ensuring they move smoothly through the pipeline to completion. The ideal candidate will take ownership of a defined geographic region, build strong relationships with vendors, and actively resolve challenges to ensure timely delivery of orders.

Key Responsibilities

• Monitor assigned appraisal orders from assignment through completion, ensuring on-time delivery.
• Chase orders by proactively following up with vendors, appraisers, and internal stakeholders.
• Manage and build rapport with vendors in an assigned geographic region to foster long-term partnerships.
• Troubleshoot and resolve order issues, anticipating potential delays and preventing orders from going sideways.
• Handle a variety of problem-solving duties related to vendor communication, scheduling, and pipeline management.
• Answer phones and provide customer service during assigned phone coverage shifts.
• Collaborate with internal teams to escalate and resolve complex order-related issues.
• Track progress against deadlines and report status updates as needed.

Performance Expectations

• Orders in assigned region move efficiently through the pipeline with minimal delays.
• Difficult orders are proactively managed and resolved without escalation.
• Strong working relationships with vendors lead to improved responsiveness and reliability.
• Consistently meets or exceeds on-time order completion metrics.

Qualifications

• College Degree is preferred.
• Strong communication and interpersonal skills with the ability to build relationships quickly.
• Organized, detail-oriented, and able to manage multiple priorities.
• Proactive problem solver with a customer service mindset.
• Comfortable making phone calls and following up consistently.
• Previous experience in customer service, order management, or a similar role is a plus but not required.
• Minimum 40 WPM. 50 65 WPM preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Competent in learning and navigating company-specific proprietary software.

Job Tags

Similar Jobs