Job Description

Job Description

Job Description

Job Title: Audio Visual Technician

Location: South San Francisco, CA

Department: Audio Visual Services

Schedule: Full-time, flexible availability including nights and weekends as required

General Summary :

The Audio Visual Technician is responsible for delivering professional, high-quality AV support across conference rooms, event spaces, and offsite locations. This role will be focused on Live Event Support as well as setup, operation, troubleshooting, and teardown of AV systems, and supporting hybrid/virtual meetings. Technicians will manage assigned tickets, respond to urgent requests, and execute preventative maintenance tasks in a fast-paced corporate environment. The ideal candidate is proactive, client-focused, highly organized, and adaptable to changing priorities.

Key Responsibilities :

Event & Meeting Support

• Set up, operate, and troubleshoot AV systems for in-room meetings throughout campus Provide technical support for events in large venues, conference rooms, and offsite venues. This includes pre-meeting preparations, rehearsals and testing
• Execute complex event support in key events spaces including Webcasting, audio mixers as A-1 tech, video switching, lighting systems, video camera operation, content and media management and operation to name a few
• Operate virtual collaboration tools (Google Meet, Zoom, MS Teams, etc.) and support remote presenters or participants.
• You will be expected to adapt to varying levels of technical complexity, as support requirements may differ based on the specific needs of each meeting or event

Webcasting & Video Production :

• Responsibilities include pre-meeting consultations and prep, set up and operate webcast equipment, monitor and control the live stream ensuring quality and stability across video, audio, and overall connectivity, viewer analytics, and redundancy
• Support post-production tasks such as video editing using platforms like Adobe Premiere (preferred). Upload finished tasks to the local portal
• Collaborate with webcast technicians supporting in-room requirements during multi-tech webcast events to ensure seamless delivery.

Preventative Maintenance :

• Perform regular preventative maintenance in key event space and high-complex conference rooms
• Identify and report faulty equipment, and proactively suggest improvements or replacements.

Client Communication & Service Excellence :

• Act as a professional liaison between AV services and clients, ensuring clear, timely communication
• Verify and clarify AV requirements prior to events, proactively resolve issues, and manage expectations
• Maintain composure and professionalism during high-stress or time-sensitive situations. Ongoing training in client event spaces to ensure proficiency with advanced AV systems and complex event technologies
• Arrive on time for assigned meeting and event support, onsite or offsite. This goes without saying.

Technical & Administrative Tasks :

• Accurately record all AV support activities in OPUS and ServiceNow, ensuring timely closure of service tickets
• Stay current on equipment updates and emerging AV technologies.
• Maintain timely communication to confirm availability for urgent support needs, and proactively update key groups in designated chat groups, including critical information related to AV room status, issues and solutions
• Support data/reporting tasks and process feedback to improve services.

Backup Queue Coordination (As Needed) :

• Support ticket prioritization, technician dispatching, and communication in the absence of the AV Queue Coordinator as a shared responsibility amongst other technicians
• Assist with monitoring urgent AV requests and routing them appropriately.

Required Qualifications :

• High school diploma or equivalent required.
• 2+ years of experience in AV live event support or a related technical role.
• Strong working knowledge of AV signal flow, audio mixing, projection systems, and control interfaces.
• Familiarity with hybrid meeting platforms (Zoom, Google Meet, MS Teams, etc.). Experience with Mac and PC platforms, and collaborative tools such as Google Slides, Sheets, Docs, and Microsoft Excel.
• Excellent customer service and communication skills—both written and verbal.
• Able to lift up to 50 lbs. unassisted and 100 lbs. with assistance.

Preferred Qualifications :

• Experience with video production, live streaming, and post-event editing (Adobe Premiere or similar).
• A1 Live Audio Mixing experience, V1 Level Cam Operator Familiarity with video switching, PTZ cameras, and lighting systems.
• Experience in High Level AV Support in Conf Rooms in Corporate Environments Understanding of SNOW (ServiceNow) ticketing systems or similar
• Valid driver’s license and access to a reliable vehicle for your commute to maintain consistent and timely attendance

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