Job Description
Description Impact Delivers exceptional experience to customers while enhancing the Bank's bottom line and reputation.
Responsibility Processes all paying and receiving transactions and performs cash vault activities in an accurate and timely manner.
Essential Functions 1. Processes account transactions effectively.
2. Provides excellent customer service; helps resolve customer concerns in a timely fashion.
3. Responds to customer inquiries (in person, by phone or email) with appropriate follow up or
escalation.
4. Examines negotiable items (checks, money orders, etc.), determines proper funds availability based
on regulatory requirements and completes hold notices.
5. Reviews client's profile and identifies opportunities to make referrals to platform personnel.
6. Balances cash draws daily, assuring proof of cash vault and maintaining appropriate level of cash.
7. Provides daily proof and service to ATMs, ensuring that they are properly supplied.
8. Completes and maintains assigned reports and logs.
9. Actively participates in community activities.
Ancillary Duties
1. Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
2. Provides cross-functional support to other areas of the department and the Bank where service or
assistance is needed.
3. Performs tasks which are supportive in nature to the essential functions of the job, but which may be
altered or re-designed depending upon individual circumstances.
Mandatory Training Curricula Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.
Competencies (refer to Competencies Library) Skills - Clearly communicates in English and Greek is helpful;
- proficient reading, writing, grammar, and mathematics skills;
- proficient interpersonal relations and communicative skills;
- general knowledge of retail banking paying and receiving policies, procedures and regulations;
- moderate PC skills, including working knowledge of Microsoft Office software.
Physical Demands The physical and related demands described in this section are representative of those that must be met by an
employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature,
but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job
must be able to work in an office environment during regular business hours where they come into regular
and frequent contact with internal and external customers and other members of the public. Therefore, employees in this position are expected to have consistently positive interactions with the public.
Requirements Education/Training :
A high school diploma or equivalent with an emphasis in a business curriculum.
Experience: A minimum of one (1) year of customer service experience required.
Salary Range $45,500 - $47,420
Be the face of change in your community. On the frontlines, every interaction is an opportunity to empower someone financially, build trust, and drive lasting impact. Our retail teams are service providers, trusted advisors, community champions, and everyday changemakers who shape brighter futures. At Ponce Bank, your passion for people is celebrated as your greatest strength.
Ponce Bank participates in the E-Verify program
Job Tags
Bank staff, Work at office,