Job Description

Case Manager

We are all equally human. Join us.

At Hope Network , over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

• $5,000 New Hire Bonus
• Health Benefits: Medical, dental, and vision coverage
• 403(b) Retirement Plan with employer contribution options
• Paid Time Off to support work-life balance
• Licensing Support: Exam fees and renewal costs covered
• Clinical Supervision Provided toward licensure
• Educational Reimbursement to support continued learning
• Career Pathing Opportunities for professional development
• Paid Training to ensure your success from day one
• Employee Referral Bonus Program

Join an interdisciplinary team dedicated to compassionate, person-centered care. As a Case Manager , you'll provide direct therapeutic support, manage care plans, and coordinate services for individuals in need.

What You’ll Do

Clinical Responsibilities:

• Provide comprehensive psychosocial assessments.
• Assure responsibility for the development & implementation of each assigned consumer’s Individual Plan of Service when necessary.
• Link consumers to necessary ancillary services.
• Act as an advocate and/or a liaison coordinating services among providers of service and referral source.
• Maintain consumer records – meeting all appropriate standards according to HNBHS and all regulatory bodies.
• Participate in legal proceedings including petitioning and testifying in clinical emergencies.
• Facilitate the coordination of consumer intakes, discharges, and transfers to and from other facilities programs, agencies.
• Assist in linking transportation. Obtain relevant medical/treatment information from appointments.
• Link and coordinate follow-up of professional recommendations.
• Facilitate communication with guardians, payees, and family members regarding consumer care, financial and treatment issues.
• Meet with assigned consumers face-to-face as deemed medically necessary in their Individual Plan of Service.
• Provide after hours on-call services as designated by HNBHS.
• Facilitate hospitalizations as needed and monitor progress by attending hospital medical/team meetings and coordinating with hospital social worker.
• Provides consultation regarding clinical and program issues, direct care staff where applicable.
• Participate in consumer program reviews and team meetings, where applicable.
• Link consumers with community organization and community integration.

Administrative Responsibilities:

• Participate in committees, task forces, and other related meetings and activities as assigned by supervisor.
• Complete Annual Trainings
• Practice according to licensing and accreditation for assigned program(s).
• Attend agency meetings: clinical, administration and management.
• Network with relevant agencies and providers as needed.
• Follow general safety practices. Report any unsafe conditions to the manager of that location.
• Complete and submit Service Activity Logs (SAL’s) in accordance with agency policy/protocols.
• Coordinate benefits and verify benefit status monthly.

Work Schedule & On-Call Compensation

Standard Hours: Monday-Friday, 9:00am-5:00pm, on-site

Flexible scheduling available based on caseload and program needs

On-Call Rotation: Participation required; schedule varies by location/program

• One day per week every other week
• One weekend every other month

On-Call Pay Enhancements

• Weekdays (Mon-Fri): $50 per on-call shift
• Weekends (Sat-Sun): $100 per on-call shift
• Holidays: $150 per on-call shift

Qualifications

A Bachelor’s degree in Social Work, Psychology , or Counseling is required . Candidates with a Bachelor’s degree in a Human Services field may also qualify if they hold a valid Social Service Technician (SST) certificate.

Candidates must hold or be in the process of obtaining one of the following licenses:

• Social Work: Licensed Bachelor Social Worker (LBSW) or Limited Licensed Bachelor Social Worker (LLBSW)
• Psychology: Licensed Psychologist (LP), Limited Licensed Psychologist (LLP), or Temporary Limited Licensed Psychologist (TLLP)
• Counseling: Limited License Counselor (LLC) or Licensed Professional Counselor (LPC)

Candidates with a Master’s degree in Social Work may also be considered, provided they are eligible for or in the process of obtaining one of the following credentials:

• Licensed Master Social Worker (LMSW) or Limited Licensed Master Social Worker (LLMSW)

We welcome applicants who are actively pursuing licensure or in the process of applying through LARA (Michigan’s Department of Licensing and Regulatory Affairs).

Our Commitment to Inclusion

Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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