This is a non-bedside office based role. Located at 785 Abor Way Blue Bell PA Schedule: FT No Nights 3 days x 13 hour shift 4 days x 10 hour shift The Coordinating Nurse (CN) will be responsible for the delivery of high professional standards, best practice standards and effective medical assistance services for all clients of International SOS. The CN provides nursing support to the 24 hour Assistance Centre (AC) combined with coordinating medical evacuations working collaboratively with the operations, security and other medical team members throughout the world. Medical Assistance Services: Provide professional telephonic nursing consultations and referrals to patients. Monitor the appropriateness of medical treatment and care provided. Understand and manage different case types confidently. Obtain medical reports from treating doctors to coordinate patient needs. Monitor medical aspects of evacuations and repatriations, including assessing the necessity and means of evacuation. Complete medical documentation accurately and timely. Assess cases based on medical elements, acuity, and geographical location to facilitate appropriate medical assistance. Maintain open communication with medical and operational team members. Document patient case notes and details in the electronic case management system. Update medical actions on cases and ensure proper handover to the next shift. Understand clients’ contractual agreements and assist non-medical staff with relevant referrals. Oversee planning and progress of operational issues related to medical case management. Required Skills and Knowledge Proficiency in Microsoft Word, typing, computer and communication skills Good global geographical knowledge preferred Required Competencies BLS certification (current) - Required ACLS certification (current) - Required PALS (current) – Preferred Required Work Experience Three years of recent inpatient clinical experience Employment Type: Full Time Years Experience: 3 - 5 years Bonus/Commission: No
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