A healthcare organization is seeking a Program Director to lead patient and family experience initiatives at their Bethesda location. The ideal candidate will have at least 10 years of customer service management experience, particularly in high-risk industries, and will collaborate with various teams to enhance service quality. Responsibilities include overseeing patient experience analytics, guiding the Patient Family Advisory Council, and promoting best practices. A Bachelors degree is required, with a preference for a Masters degree. Competitive hourly compensation is provided.
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