Job Description

Overview Entry-Level Phone Sales Agent (Full-Time) role at MCI. We are looking for sales representatives to support consumer and business outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client products and services. Location: Wichita, KS. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information; coordinate with other departments to resolve issues as applicable. Utilize systems and technology to complete account management tasks. Accurately document and process customer orders in appropriate systems. Follow all required scripts, policies, and procedures. Comply with requirements surrounding confidential information and personal information. Escalate customer issues to the appropriate staff and managerial for resolution as needed. Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements. Qualifications Must be 18 years of age or older. High school diploma or equivalent. Excellent organizational, written, and oral communication skills. Ability to type swiftly and accurately (20+ words per minute). Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Basic understanding of Windows operating system. Highly reliable with the ability to maintain regular attendance and punctuality. Ability to evaluate, troubleshoot, and follow-up on customer issues. Aptitude for conflict resolution, problem-solving, and negotiation. Customer service oriented (empathetic, responsive, patient, and conscientious). Ability to multi-task, stay focused, and self-manage. Strong team orientation and customer focus. Ability to thrive in a fast-paced environment where change and ambiguity prevail. Excellent interpersonal skills and the ability to build relationships with your team and customers. Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. State or Federal work experience. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits Starting compensation is based on experience, and the company offers a variety of benefits and incentives to support and reward team members. The description below highlights some of the benefits you can expect to receive, noting that exact offerings may vary by geography. Paid Time Off (PTO) and paid holidays. Incentives & Rewards: contests with cash bonuses and prizes. Health Benefits: comprehensive medical, dental, and vision coverage after a waiting period; MEC medical plans available after 30 days. Options vary by location. Retirement savings: available where offered. Disability Insurance: short-term disability coverage. Life Insurance and Supplemental Insurance: available options. Career Growth: opportunities for internal promotions. Paid Training: training while earning a paycheck. Supportive, team-oriented work environment. Casual Dress Code. Physical Requirements The job operates in a professional office environment. The employee will be largely sedentary, requiring long periods of sitting and using a computer and telephone headset. Occasional movement around the office may be required; lifting up to 40 pounds may be necessary. Diversity and Equality MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI does not discriminate on age, ancestry, color, gender identity or expression, national origin, disability, or other protected statuses. Reasonable accommodations will be provided as required by law. About MCI MCI helps customers tackle CX and DX challenges with industry-leading solutions, including BPO, IT Services, and related offerings. MCI employs 10,000+ people with 150+ North American client partners across multiple brands. #J-18808-Ljbffr MCI

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