Epic PB Analyst Job at Insight Global, Dallas, TX

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  • Insight Global
  • Dallas, TX

Job Description

EPIC Resolute Analyst II

Location: Dallas Shared Services

Schedule: MondayFriday | 8:00 AM 5:00 PM

About the Role

Are you passionate about optimizing healthcare technology and driving operational excellence? Join our team as an Epic Resolute Analyst II , where youll play a key role in supporting and enhancing our Epic Resolute applications. This position is perfect for someone who thrives in a collaborative environment and enjoys solving complex challenges that make a real impact on patient care and revenue cycle operations.

What Youll Do

  • Serve as a trusted partner to IT and Empower teams, identifying innovative solutions for operational and technical needs.
  • Analyze and resolve Level 13 customer-reported issues, ensuring timely and effective feedback.
  • Conduct application and integrated testing for assigned modules, validating builds with end users.
  • Participate in operational discovery sessions to uncover organizational needs and recommend improvements.
  • Support integration with third-party applications when applicable.
  • Maintain accurate and up-to-date department documentation.
  • Provide regular status updates to management and actively contribute in meetings and committees.
  • Represent the team with professionalismeven under tight deadlines and high-pressure situations.

What Were Looking For

  • Education:
  • Bachelors degree in healthcare or related field (or equivalent experience).
  • Masters degree preferred.
  • Certification:
  • Epic Resolute certification required (or ability to obtain within 3 months of hire).
  • Experience:
  • Previous experience with Epic Systems build, training, and support strongly preferred.
  • Skills:
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication and collaboration skills.

Ability to maintain composure and deliver results in fast-paced environments.

Job Tags

Part time,

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