Job Description

EPIC Resolute Analyst II

Location: Dallas Shared Services

Schedule: MondayFriday | 8:00 AM 5:00 PM

About the Role

Are you passionate about optimizing healthcare technology and driving operational excellence? Join our team as an Epic Resolute Analyst II , where youll play a key role in supporting and enhancing our Epic Resolute applications. This position is perfect for someone who thrives in a collaborative environment and enjoys solving complex challenges that make a real impact on patient care and revenue cycle operations.

What Youll Do

• Serve as a trusted partner to IT and Empower teams, identifying innovative solutions for operational and technical needs.
• Analyze and resolve Level 13 customer-reported issues, ensuring timely and effective feedback.
• Conduct application and integrated testing for assigned modules, validating builds with end users.
• Participate in operational discovery sessions to uncover organizational needs and recommend improvements.
• Support integration with third-party applications when applicable.
• Maintain accurate and up-to-date department documentation.
• Provide regular status updates to management and actively contribute in meetings and committees.
• Represent the team with professionalismeven under tight deadlines and high-pressure situations.

What Were Looking For

• Education:
• Bachelors degree in healthcare or related field (or equivalent experience).
• Masters degree preferred.
• Certification:
• Epic Resolute certification required (or ability to obtain within 3 months of hire).
• Experience:
• Previous experience with Epic Systems build, training, and support strongly preferred.
• Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication and collaboration skills.

Ability to maintain composure and deliver results in fast-paced environments.

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