Job Description

Job Description

Job Description

The primary purpose of this position is to assist First Commerce in fulfilling our Vision of Empowering Generations, Transforming Communities . This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

The Fraud Analyst I is responsible for the detection and prevention of possible fraud against FCCU and its members. This team member is responsible for detailed and involved research and analysis of activity to assess levels of fraud risk or threat. This team member conducts research and analyzes member accounts for possible cases of fraud and ensures most efficient fraud loss prevention strategies are utilized. This team member identifies patterns affecting accounts and recommends changes to network strategies. This team member works with team members and outside agencies in prevention, detection, and resolution of fraud. This team member assesses the level of risk and makes decisions which directly impact the member's experience and risk to the credit union.

RESPONSIBILITIES:

• Responds to daily fraud alerts in Verafin for possible fraudulent activity and supporting investigative functions.
• Monitors member accounts for possible fraud using internal reports (external transfers, check fraud, ATM fraud, mobile deposit fraud, bill pay fraud, Zelle fraud, etc.).
• Advises Management of any increases in specific fraud areas or any trends related to fraud and provides possible solutions to mitigate those trends.
• Actively participates in the Big Bend Fraud Task Force by attending monthly meetings and provides input on group discussions. Uses the Task Force to expand network contacts for fraud investigations.
• Files fraud cases with law enforcement agencies and ensures that FCCU is filed as the victim on cases in which a loss occurs.
• Assists with filing claims with FCCU's insurance company for fraud losses.
• Monitors and responds to Helpdesk tickets for physical access requests, including FOB and alarm code requests.
• Monitors daily Debit Card Risk Matrix reports and notifies members, when necessary, of card revocation.
• Files worthless checks with the State Attorney's Office.
• Testifies on behalf of FCCU in any criminal case where physical testimony is required.
• Develops, prepares and provides monthly reports of fraud related data and expert commentary.
• Processes restitution payments and follow up with the Department of Corrections to ensure payments to FCCU are received.
• Monitors security through FCCU DVRs making recommendations when cameras need to be relocated or repaired and checking to ensure the times are in sync with Symitar.

REQUIREMENTS :

• Excellent written and verbal communication skills are required.
• Ability to represent FCCU in a professional manner when dealing with external agencies, including law enforcement.
• This role requires a high degree of confidentiality.
• Intermediate Microsoft Windows suite including Word, Excel, and Access.
• Strong database skills preferred.
• Must have analytical skills and a proven ability toward conflict resolution.
• Must be detail oriented, a self-starter, and prior demonstration of good judgment.
• Works independently to accomplish tasks.
• Must exhibit a "Can Do" attitude.

Other Responsibilities:

• Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida, and any applicable State laws for financial centers located in other States.
• Complies with Reg E, BSA, OFAC, and CIP requirements such as reporting suspicious or unusual activity to the manager.
• Fully supports in actions and words FCCU's Vision, Mission, Core Values, and Service Values.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• A minimum of a high school diploma; college degree preferred.
• 1-3 years' experience working in fraud prevention and/or regulatory compliance or 1-3 years accounting experience inclusive of account analysis. Previous experience with Verafin preferred.

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