Job Description

Gaming Supervisor

The Gaming Supervisor is the highest customer-facing leader on the gaming floor, responsible for all gaming operations during assigned shifts. This hands-on role combines active guest interaction and floor leadership with strategic responsibilities, including SOP development, budgeting, compliance oversight, performance analysis, and staff development. In addition to driving exceptional guest service and safeguarding assets, the Gaming Supervisor is responsible for ensuring the cleanliness, safety, and overall presentation of the gaming floor and the property.

Essential Duties and Responsibilities:

• Lead all gaming floor operations with a strong hands-on presence, ensuring guest satisfaction and operational efficiency.
• Provide direct leadership, coaching, and evaluation for gaming floor staff, including lead technicians and technicians.
• Maintain a safe, clean, and well-presented gaming floor and property at all times.
• Monitor gaming activity to ensure compliance with state laws, regulations, and company policies, promptly addressing violations or suspicious activity.
• Maintain up-to-date knowledge of marketing promotions and events, ensuring the team is informed and engaged.
• Administer and oversee the gaming system (Ainsworth) and gaming data system (Oasis).
• Maintain accurate documentation of game moves, maintenance logs, repair records, purchase orders, and requisitions for machine parts and supplies.
• Review and analyze gaming data and performance reports, recommending and implementing operational or technical changes to improve results.
• Troubleshoot gaming terminal malfunctions and coordinate repairs as needed.
• Oversee the scheduling, PTO, timekeeping, and recordkeeping of all gaming floor staff.
• Participate in recruiting, interviewing, hiring, and onboarding of gaming team members.
• Conduct staff development, training, and performance evaluations.
• Ensure gaming assets are safeguarded, and all transactions adhere to internal controls.
• Meet regularly with department leadership to review operational performance, financial data, and project updates.
• Submit all required shift and operational reports in a timely manner.
• Serve as the on-duty managerial representative, coordinating with other departments as necessary.
• Be comfortable working in smoking areas for extended periods of time.
• Perform other duties as assigned by the Gaming Operations Manager.

Required Skills and Abilities:

• Demonstrated ability to lead gaming operations both strategically and hands-on.
• Strong customer service skills with the ability to resolve guest concerns quickly and effectively.
• Knowledge of state gaming laws, regulations, and internal controls.
• Effective oral and written communication skills.
• Commitment to maintaining a professional work environment and positive team culture.
• Must be proficient in Microsoft 365 applications.
• Must be willing to come in as needed on holidays, weekends, and on call during low staffing situations.
• Must be able to work an alternate schedule with a minimum of two (2) weeks' notice.

Education and Experience:

• Five to seven years' experience in electronics and maintenance of technical equipment, game machines, with a 4-year degree in related fields or equivalent work experience is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout assigned areas, including the smoking area, actively observing players and the functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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