Job Description
Overview K-Designers - Call Center Agent / Inside Sales (Full-Time Call Center) Evening shift -11:00 AM - 8:00 PM Hourly + Performance Bonuses Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a
Call Center Agent to join our
inside sales and customer experience team . In this role, you will manage
inbound and outbound calls from customers across the
U.S. , supporting our portfolio of
home improvement products and brands .
We are looking for a
customer-focused, driven individual who thrives in a
fast-paced, performance-oriented environment and is capable of achieving both
sales and service goals . This position is ideal for someone with
proven call center experience who is eager to
develop their skills and make a meaningful contribution to a collaborative team.
What We Offer - Competitive base pay + performance-based incentives .
- Comprehensive paid training to build product and sales expertise.
- Opportunities for career growth within the Great Day Improvements family of brands.
- A supportive, collaborative work culture that values customer experience and performance.
Schedule / Shifts Available (EST): - Monday - Friday:
- 8:00 AM - 4:30 PM
- 10:00 AM - 6:30 PM
- 11:00 AM - 8:00 PM
- 2:30 PM - 11:00 PM
- Rotating Saturday Schedule:
- 8:00 AM - 4:30 PM
- 10:00 AM - 6:30 PM
- 12:30 PM - 9:00 PM
Pay Rate - $17.00 per hour
Location: Bedford Heights, OH (On-site at Universal Windows Direct office)
Responsibilities - Handle inbound and outbound customer calls , providing product information, scheduling consultations, and ensuring a positive experience.
- Promote any and all of our products and services , identifying opportunities for upselling and cross-selling where appropriate.
- Achieve individual sales and customer experience performance targets , contributing to overall team success.
- Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
- Assist with customer concerns , using effective problem-solving techniques and escalating when necessary.
- Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
- Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
- Work flexible shifts , including evenings and weekends, based on business needs.
Qualifications - 1-2 years of call center or customer service experience , preferably in the home improvement or related industry .
- Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
- Strong verbal and written communication skills , with the ability to quickly build rapport and deliver solutions.
- Comfortable working toward sales goals in a performance-driven environment.
- Good organizational skills , with the ability to multi-task and manage time effectively.
- Dependable and punctual , with a strong commitment to delivering an excellent customer experience.
**Seeking people with in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**
GDI is an Equal Employment Opportunity Employer
#INDGDICCA
Job Tags
Hourly pay, Full time, Work at office, Monday to Friday, Flexible hours, Shift work, Afternoon shift,