Job Description

Table Games Dealer

Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah's Cherokee Valley River Casino & Hotel guests.

Job Essential Duties and Responsibilities:

• Deal one or more games in order to provide guests with courteous and accurate service, and promote an entertaining environment; maintain department standards of game productivity
• Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
• Demonstrate superior customer service skills by displaying outlined service behaviors at all times
• Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next
• Initiate courteous and friendly conversations with guests
• Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
• Possess money-handling skills, count large sums of cash and exchange for table chips
• Possess a thorough working knowledge of all casino games certified to deal
• Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
• Check for satisfaction and effectively resolve service breakdowns when they exist
• Exercise appropriate discretion in identifying situations that require management attention
• Provide game protection by keeping visual contact with all guests and game layout, and report any suspicious activity to the immediate supervisor
• Act as a role model; always present oneself as a credit to Harrah's Cherokee Valley River Casino & Hotel
• Promote Caesars Rewards programs and card membership
• Create an atmosphere of luck and celebrate guests' wins
• Provide a warm farewell and thank guests for visiting
• Delight our guests with outstanding service
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

Minimum Qualifications:

• High School Diploma or GED required
• Certificate of completion from an accredited Dealers School or equivalent required for part-time
• Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) preferred for part-time
• Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) required for full-time
• Six months of live dealing experience required
• Must demonstrate the following essential knowledge and skills:
• Excellent oral and written communication skills
• Must be able to communicate with coworkers, supervisors, and guests
• Strong Math skills
• Attention to detail
• Neat, professional appearance with excellent personal hygiene

Physical, Mental, and Environmental Demands:

• Must be able to operate in stressful situations
• Must be able to lift 25 pounds, carry 5 pounds
• Must stand for long periods of time
• Must be able to maneuver to all areas of the casino
• Must be able to stoop, bend, reach, kneel, twist, and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

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