Job Description
We are seeking an experienced Instructional Designer to support a public health and social impact project focused on social services delivery and community wellness. This role will involve designing and delivering engaging training content that enables end-users to navigate a comprehensive case management/data entry system. Ideal candidates will have prior experience in healthcare, social impact, or government sectors.
Key Responsibilities:
- Design, develop, and deliver a series of virtual or in-person training sessions for system end-users.
- Create learning materials to support:
- Participant look-up and enrollment
- Completing assessments and entering services
- Managing diverse case scenarios and inputting case notes
- Running reports and scheduling appointments
- Conduct at least 6 training sessions annually , ensuring consistency and accessibility for new and returning users.
- Collaborate with SMEs, program managers, and system developers to ensure training aligns with current workflows and policies.
- Utilize instructional design best practices, adult learning principles, and digital tools to enhance content delivery and learner engagement.
- Evaluate training effectiveness and gather feedback to improve future sessions.
- Support knowledge management and documentation initiatives related to the platform and service model.
Requirements:
- Proven experience as an Instructional Designer or Learning & Development Specialist , preferably in public health, social services, or nonprofit settings.
- Strong knowledge of adult learning principles and instructional design models.
- Experience developing training for data entry systems or case management platforms.
- Excellent communication, facilitation, and presentation skills.
- Ability to tailor training content to a diverse range of users and learning needs.
- Familiarity with eLearning development platforms is a plus.
Why Join Us?
This is an exciting opportunity to work at the intersection of technology, learning, and community impact , helping train those on the front lines of delivering critical public services. You’ll be part of a purpose-driven team focused on improving systems that serve vulnerable populations.
📩 Interested?
Submit your resume along with a brief summary of your experience with training development in public sector or social impact programs.
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