Job Description

Lead Generator

Summary

The Lead Generator is responsible for identifying and engaging potential customers in-store, with the goal of scheduling in-home consultations for flooring or tile installation services. This role will be responsible for initiating conversations with customers already in the store, generating interest in our services, and setting appointments for the in-home sales team. In addition to in-person interactions, the Lead Generator will also conduct follow-up phone calls and is expected to meet daily and monthly lead generation targets.

FLSA Status: Hourly, Non-Exempt

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Communication Speaks clearly and confidently in customer conversations; writes concise professional messages and follows up as needed.
• Written Communication Writes clearly; Able to read and interpret written information.
• Sales Orientation Comfortable engaging customers to generate interest and schedule appointments; motivated by meeting and exceeding lead targets.
• Team Collaboration Works well with store associates and sales team; shares information and supports team goals.
• Diversity Promotes a harassment-free environment.
• Ethical Behavior Acts with honesty and integrity; protects customer information and supports company policies.
• Customer Focus Demonstrates a genuine interest in helping customers, listens to their needs, and connects them with the right services.
• Organizational Support Supports the organizations goals, values, and code of ethics.
• Organization & Follow-up Keeps track of appointments and tasks; follows up with leads and sales reps reliably.
• Time Management Ability to schedule and complete tasks to support the business function; Ensures that deadlines are met.
• Professionalism Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions.
• Confidentiality and Integrity Ability to handle sensitive information with professionalism and maintain a high level of integrity in managing confidential employee data.
• Quality Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Quantity Meets productivity standards; Completes work efficiently and on time.
• Safety and Security Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly.
• Dependable Is consistently at work and on time, produces consistent work, and applies company policies and business strategies equally to each task and assignment.

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