Member Service Representative Job at BroadPath, Remote

VmxWTHdiVFhzU3VvakN5VC91b2Qwd2pMVWc9PQ==
  • BroadPath
  • Remote

Job Description

Overview:

BroadPath is seeking dedicated and customer-focused  Member Service Representatives to join our remote call center team. In this fully remote role, you will be training and working from home, at your desk and on the phone throughout the day, Monday through Friday. The primary focus of your role will be handling incoming calls, though you may occasionally be asked to make outbound calls for member outreach, or other related tasks. During periods of low call volume, you may also assist with small projects or during periods of low call volume, you may be required to review updated knowledge base articles, or review quality assurance feedback and behaviors.

Responsibilities:
  • Handle a minimum of 50 calls per day, providing exceptional customer service to members, providers, and other stakeholders from the comfort of your home 
  • Assist with a variety of inquiries, concerns, requests, and complaints in a professional and tactful manner 
  • Educate members on plan procedures, benefits, and services, maintaining a calm and helpful demeanor even when dealing with complaints 
  • Maintain a "willing to assist" attitude and ensure consistent quality service throughout the workday 
  • Meet and exceed call center metrics, including call volume, quality scores, schedule adherence and NPS
Qualifications:
  • Minimum of one year of experience in healthcare or health plan settings 
  • Minimum of one year of customer service and/or call center experience 
  • High school diploma or equivalent 
  • Strong commitment to providing high-quality customer service on every call 
  • Proficiency with Windows platforms and MS Office Suite (Word, Excel) 
  • Ability to build and maintain positive and effective relationships with coworkers, clients, members, and providers, even while working remotely 
  • Excellent verbal and written communication skills 
  • A quiet, dedicated workspace at home with reliable internet connectivity

 

  • Preferred Qualification:

    • Knowledge of or experience with Medicaid Managed Care
Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

 

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

 

BroadPath is an Equal Opportunity Employer

We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Job Tags

Temporary work, Remote work,

Similar Jobs

Lexicon Placements

DERMATOLOGY/ MOHS SURGEON - NY Job at Lexicon Placements

 ...Seeking an exceptional F/T or P/T board certified Dermatologist / Mohs Surgeon to join our Dermatology practice with a strong emphasis on skin cancer treatment and Mohs Surgery.General Dermatology / Cosmetic Dermatology / Mohs Surgery, full or part-time, with excellent... 

Axiado

Global Sales Director, US & Asia Security & Cloud (San Jose) Job at Axiado

A technology firm is seeking a Sales Professional based in San Jose, California, to drive the design-in and sales of semiconductor products. This role involves technical support for server customers and requires extensive knowledge of the cloud ecosystem. Candidates must...

BlueWater Resort and Casino

Table Games Dealer Job at BlueWater Resort and Casino

Table Games Dealer Part-Time Hourly Wage $12.00 + Tips Summary: It is the primary responsibility of the Table Games Dealer to provide prompt, accurate and courteous service while showing skill in dealing their assigned game. All duties are to be performed in accordance...

Cherokee Federal

Senior Salesforce Developer Job at Cherokee Federal

 ...Job Description We are seeking a talented and passionate Senior Salesforce Developer to join our dynamic team. As a Salesforce Developer, you will be responsible for developing and maintaining high-quality Salesforce applications that support our business needs. You... 

Sherwood Family Law

Family Law Attorney - 2yr Exp Req Job at Sherwood Family Law

 ...rewards consistent performance * Paid health, dental, vision, PLF coverage, bar dues,...  ...* 401(k)* 401(k) matching * Dental insurance * Flexible schedule * Health insurance...  ...* Family Law: 2 years (Preferred) Work Location: Hybrid remote in Sherwood, OR 97140