Job Description

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind? We're looking for reliable, self-motivated problem-solvers with a knack for simplifying complex concepts into clear, easy-to-understand language to join us as Account Coordinators on the Servicing team. This is a full-time, work-from-home position with comprehensive benefits . About you: You have 1+ year(s) of experience in a professional environment where problem-solving and clear communication are key. You approach customer interactions with empathy and curiosity, seeking to understand not just the immediate issue but the root cause behind it. We’ve found that individuals with experience in call centers, sales, hospitality, retail, restaurants, and other customer-facing roles excel in this position. If you’re someone who can think critically, navigate technology efficiently, and resolve customer concerns with confidence, patience and professionalism, we’d love to hear from you. The Impact You'll Make: As an Account Coordinator on the Servicing team, you’ll join the team that is the heart and voice of Mission Lane, helping thousands of callers each day. Day-by-day you'll embody our purpose— enabling financial progress —by serving as the friendly voice on the other end of the line, assisting Mission Lane credit cardholders in our virtual call center. As an Account Coordinator, you will: Serve as the voice of Mission Lane, engaging with existing and potential customers over the phone in regards to a variety of issues. Communicate with empathy, curiosity, and respect, in order to identify the most effective way to assist the caller. Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer service. Complete after-call work with accuracy and efficiency. Minimum Qualifications: 1+ year of customer service experience in any industry. Proactive , with the ability to find answers independently . Curious , with strong judgment to quickly process situations and identify solutions. Skilled at building rapport and connecting with others. Able to stay calm and composed in difficult conversations, recovering quickly from challenges. Strong verbal and written communication skills , with the ability to simplify complex topics into clear, easy-to-understand language . Comfortable using technology , learning new software, and navigating multiple tools. Fast and accurate typing skills . Adaptable to change and able to thrive in a fast-paced, evolving environment. Open to feedback and committed to continuous improvement . You’ll Get Bonus Points For: Credit card industry experience Work location: This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change. Workspace requirements: A private, quiet, and distraction-free space with no interruptions. Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload. Schedule: In Eastern Time (ET); convert to your local time, as needed 100% attendance required for your first 60 days. Duration: First 3 weeks Monday - Friday 8:30 AM to 5:00 PM Eastern Based on business need at time of hire, you may be offered one or both of the following shift options: Monday - Friday 11:30 AM to 8:00 PM Eastern Monday - Friday 9:00 AM to 5:30 PM Eastern We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include: Hourly Pay : $18.07 Wellness Stipend : $100 monthly Internet Stipend : $40 monthly IT Equipment : Provided for your role during employment Paid Time Off : 160 hours annually Holiday Pay : 48 hours for company holidays, plus 16 hours of floating holiday time Parental Leave : Paid leave after six months of employment Retirement Savings : 401(k) plan with company matching #J-18808-Ljbffr Work Based At Home

Job Tags

Similar Jobs