Job Description

Job Description

Job Description

Position Summary:

The Operations Administrative Intern provides both operations and administrative support to the Business Operations Team as well as for the Transcend Senior Leadership. This role is vital for the smooth running of our business, and plays a vital part in communication between operations, our healthcare providers, and our pharmacy vendors. Duties include processing patient orders, customer service, fielding telephone calls, receiving and directing visitors in person or virtual, word processing, creating spreadsheets and reports, presentations, and filing. Additionally, the Operations Administrative Intern will be responsible for specific projects and tasks as designated by the Senior Director of Operations.

Duties and Responsibilities:

• Data entry (Entering Patient Orders, CRM Inputs, Creating Lab Requisitions, scheduling appointments etc.)
• Providing administration support to Senior Management
• Coordinate patients with tracking for orders, follow-up appointments, and new patient scheduling.
• Maintaining order tracking
• Processing customer credit cards
• Creating orders for patients within vendor pharmacy online portals
• Maintaining customer data in all company systems
• Answering incoming calls; taking messages and re-directing calls as required
• Answering email inquiries

Knowledge, Skills, and Abilities:

• Extensive software skills, internet research abilities and strong communication and organization skills are required.
• Candidates will need to have excellent communication (both written & verbal), organizational abilities and time management skills in order to liaison with internal and external stakeholders,
• Knowledge of pharmacy software and creation of medication orders preferred.
• Experience with Salesforce, QuickBooks, SOAP Notes preferred.
• High critical thinking skills
• Candidates are expected to have an exemplary work ethic, be well-presented in a physical and virtual work environment and maintain a high sense of professionalism at all times.
• Willing to travel < 5% of time to industry conventions and events throughout the United States
• Passion for fitness, health, and wellness
• A “Team” Player” with a natural desire to work with people.

Experience and Education

• Associate degree or equivalent experience in Business, Communications and/or Medical Administration preferred.
• Strong working knowledge of Microsoft Word, Outlook, PowerPoint and Excel.

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