Job Description

Standard Practice is voice AI that automates outbound calls on behalf of healthcare administrative teams. With a human sounding voice, our AI agent dials, waits on hold, navigates IVR menus, engages in conversation, and fully completes calls to insurance companies and patients. By enabling customers to make multiple calls simultaneously and without the restraints of human capital, we allow parties and their customers to get paid faster.

We’re growing fast and raised $8.5 million from Tiger Global, Wing Venture Capital, A* Capital, and Expa, as well as extraordinary angels in digital health.

Our HQ is located in Flatiron NYC, and our team is in the office together Monday through Thursday.

The Role

As our Operations Lead, you'll develop and execute major ops initiatives critical to the business. You'll play an important role building processes that allow our company to provide amazing service, scale efficiently, and upend a problematic industry that touches everyone in the US. The role reports directly to our Co-Founder & CEO.

Responsibilities

• Own major operational workstreams (customer success, CX, AI optimization, etc.)
• Identify pain points within the business and develop solutions that fix them
• Perform qualitative / quantitative analyses to inform strategic decisions
• Communicate with customers and users
• Lead hiring for the teams and functions you help build

We’re looking for

• Experience in operations, strategy & operations, customer success, or CX, bonus if you have experience working at an early-stage startup
• A desire to add structure to unstructured problems
• Excellent written and verbal communication skills
• An ability to execute with a high-level of autonomy

Benefits

• Competitive salary and outsized equity ownership
• Excellent medical, dental, and vision plans
• 401k and commuter benefits
• Unlimited vacation
• Budget for the technology tools you need
• Education stipend

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