Project Manager Job at My It Crew, New York, NY

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  • My It Crew
  • New York, NY

Job Description

Job Description

Job Description

Salary:

PLEASE NOTE:

For the greater New York City area applicants, this is an in-office position.

Ready to get off the IT machine andcome be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

  • Our clients love us and our satisfaction surveys show it at a consistent 97%
  • We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips. Having documentation that's useful? That's us!
  • We Listen. Our culture and collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

Were expanding our operations and looking to bring on a Project Manager who thrives in a fast-paced, client-focused environment.

Duties and Responsibilities:

  • Lead and oversee multiple client IT projects concurrently, ensuring on-time, within-scope, and budget-conscious delivery.
  • Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication and setting realistic expectations.
  • Collaborate with technical teams to define project scopes, develop timelines, and allocate resources effectively.
  • Manage IT projects such as onboarding, migrations, infrastructure upgrades, cloud implementations, and cybersecurity initiatives.
  • Maintain comprehensive project documentation, including task lists, schedules, risk assessments, and post-project evaluations.
  • Conduct internal project meetings, daily stand-ups, and client check-ins to maintain alignment and momentum.
  • Identify, address, and mitigate risks, scope changes, and potential delays while keeping stakeholders informed.
  • Ensure all project deliverables adhere to industry best practices, service standards, and client expectations.
  • Assist in resource scheduling, ensuring optimal workload distribution across engineering teams.
  • Partner with Sales and Account Management teams to contribute to project scoping, quoting, and pre-sales planning.
  • Facilitate seamless handoffs from project completion to service desk and account managers, maintaining a consistent client experience.
  • Advocate for process improvements, fostering efficiency and standardization across the MSP team.

Requirements and Qualifications:

  • 3+ years of proven experience in project management within an MSP or IT services environment.
  • Strong organizational, leadership, and communication skills.
  • Solid understanding of IT infrastructure, cloud computing, and networking principles.
  • Experience managing technical projects across multiple clients or industries.
  • Comfortable working in an agile, fast-paced environment.
  • Proficiency in project management tools.
  • PMP or similar project management certification preferred but not required.
  • Ability to work independently while managing shifting priorities and expectations.
  • Collaborative mindset with the ability to lead and inspire cross-functional teams.
  • Proactive problem-solver who anticipates challenges and implements solutions effectively.
  • Commitment to My IT Crews values and culture.

Please Note:

This position follows a standard 9 AM - 6 PM Eastern Time schedule. However, as a Project Manager, flexibility is required based on project demands and client needs. Some evening and weekend work may be necessary.

Job Tags

Work at office, Shift work, Afternoon shift,

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