Job Description

Job Description

Job Description

Salary:

PLEASE NOTE:

For the greater New York City area applicants, this is an in-office position.

Ready to get off the IT machine andcome be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%

• We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support

• No more asking everyone for help, it's right at your fingertips. Having documentation that's useful? That's us!

• We Listen. Our culture and collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

Were expanding our operations and looking to bring on a Project Manager who thrives in a fast-paced, client-focused environment.

Duties and Responsibilities:

• Lead and oversee multiple client IT projects concurrently, ensuring on-time, within-scope, and budget-conscious delivery.

• Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication and setting realistic expectations.

• Collaborate with technical teams to define project scopes, develop timelines, and allocate resources effectively.

• Manage IT projects such as onboarding, migrations, infrastructure upgrades, cloud implementations, and cybersecurity initiatives.

• Maintain comprehensive project documentation, including task lists, schedules, risk assessments, and post-project evaluations.

• Conduct internal project meetings, daily stand-ups, and client check-ins to maintain alignment and momentum.

• Identify, address, and mitigate risks, scope changes, and potential delays while keeping stakeholders informed.

• Ensure all project deliverables adhere to industry best practices, service standards, and client expectations.

• Assist in resource scheduling, ensuring optimal workload distribution across engineering teams.

• Partner with Sales and Account Management teams to contribute to project scoping, quoting, and pre-sales planning.

• Facilitate seamless handoffs from project completion to service desk and account managers, maintaining a consistent client experience.

• Advocate for process improvements, fostering efficiency and standardization across the MSP team.

Requirements and Qualifications:

• 3+ years of proven experience in project management within an MSP or IT services environment.

• Strong organizational, leadership, and communication skills.

• Solid understanding of IT infrastructure, cloud computing, and networking principles.

• Experience managing technical projects across multiple clients or industries.

• Comfortable working in an agile, fast-paced environment.

• Proficiency in project management tools.

• PMP or similar project management certification preferred but not required.

• Ability to work independently while managing shifting priorities and expectations.

• Collaborative mindset with the ability to lead and inspire cross-functional teams.

• Proactive problem-solver who anticipates challenges and implements solutions effectively.

• Commitment to My IT Crews values and culture.
  

Please Note:

This position follows a standard 9 AM - 6 PM Eastern Time schedule. However, as a Project Manager, flexibility is required based on project demands and client needs. Some evening and weekend work may be necessary.

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