Job Description

POS / Restaurant Technology Leader (QSR Domain)

Location: Chicago, IL (onsite)

CoSourcing Partners is seeking a highly experienced Restaurant Technology Leader with deep expertise in Quick Service Restaurant (QSR) operations and the supporting technology ecosystem specifically Point-of-Sale (POS) platforms and restaurant operations systems. This role blends domain expertise, IT leadership, and client-facing consulting capabilities to drive strategic technology initiatives across large-scale, complex restaurant environments.

The ideal candidate brings a strong background in POS systems, restaurant technology operations, and the full Software Development Life Cycle (SDLC), along with the leadership presence to collaborate directly with senior business executives. The role requires extensive, ongoing on-site presence in Chicago.

Key Responsibilities

Domain & Technical Leadership

• Serve as a subject matter expert in QSR / restaurant operations, with hands-on understanding of the technology ecosystem supporting restaurant environments.
• Provide deep expertise in POS platforms, transaction flows, order management, restaurant operations tools, and integrations with back-of-house, delivery, kiosk, and digital systems.
• Apply strong understanding of SDLC, software engineering workflows, platform modernization practices, and restaurant technology architectures.
• Guide the design, enhancement, and implementation of restaurant technology capabilities across multiple workstreams.

IT Team & Program Leadership

• Lead and influence cross-functional IT teams in a large-scale matrix organization, potentially overseeing up to 700 contributors across engineering, product, and operations.
• Provide clear direction, prioritization, and escalation management across multiple programs and technology deliverables.
• Drive accountability for quality, timeline, architecture decisions, and operational excellence across all assigned initiatives.
• Partner with global delivery teams to ensure alignment on business objectives and optimized execution across distributed teams.

Executive Stakeholder Management

• Build trusted relationships with senior executives (Sr. Director, VP-level), becoming a strategic partner for day-to-day operations, escalations, and long-term business innovation.
• Serve as the primary liaison between business and technology teams, ensuring clarity of priorities, issue resolution, and delivery of new capabilities.
• Anticipate business needs and proactively identify opportunities where technology can improve operations, efficiency, and customer experience.

Consulting & Business Development Contribution

• Although prior consulting experience is not required, the candidate must excel in a consulting-oriented environment with accountability for:
• Delivery performance (quality, timelines, revenue, and margin)
• Executive-facing communication and expectation management
• Identification and development of new business opportunities within client accounts
• Work collaboratively with leadership to expand restaurant technology engagements through thought leadership and strategic partnership.

Required Qualifications

• 10+ years of experience in QSR or restaurant technology, with strong understanding of restaurant operations and supporting systems.
• Deep expertise with Point-of-Sale (POS) platforms commonly used in QSR environments; experience with brands such as Dominos, Starbucks, McDonalds, or similar preferred.
• Strong IT background with experience across the Software Development Life Cycle, including architecture exposure, engineering collaboration, and platform integrations.
• Proven experience leading large-scale, matrixed IT teams ideally hundreds of contributors across multiple programs or capabilities.
• Demonstrated success partnering with senior business leaders, managing escalations, building trust, and delivering strategic outcomes.
• Ability to thrive in a consulting-style environment with accountability for delivery performance, financial outcomes, and client satisfaction.
• Strong communication, executive presence, and problem-solving skills.
• Must be located in or willing to relocate to Chicago, with significant on-site presence required.

Location

• Chicago, IL On-site presence is essential and required for success in this role.

CoSourcing Partners is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

We believe in creating a work environment where all employees feel valued, respected, and empowered to contribute to our success. Accommodations are available upon request for applicants with disabilities throughout the hiring process.

Join us and be part of a team that values diversity, equity, and inclusion.

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