Job Description

SURGICAL SCHEDULER at Cooper University Health Care summary:

The Surgical Scheduler coordinates outpatient surgical appointments by managing patient scheduling, cancellations, and rescheduling while serving as a liaison between patients and clinical staff. This role requires strong customer service skills, knowledge of medical insurance and billing processes, and the ability to handle high-pressure situations efficiently. The position also includes administrative tasks such as answering calls, managing pre-registration accuracy, and escalating critical issues to leadership.

At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

• Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
• Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support the checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, direct calls to the correct party, checking voicemails, and returning missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s).
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.
• Strong emphasis on customer service.
• Other duties as assigned by manager.

2-3 years in medical or office setting.

Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

High School Diploma or Equivalent required.

Keywords:

surgical scheduler, patient scheduling, medical billing, healthcare customer service, medical insurance, pre-registration, patient communication, hospital outpatient services, surgical appointments, medical transcription

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