Technical Support Specialist Job at S. J. Rollins Technologies, Bangor, ME

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  • S. J. Rollins Technologies
  • Bangor, ME

Job Description

Job Description

Job Description

Entry Level Requirements

  • Willingness to learn
  • Proven ability to learn
  • Dependable team member
  • Strong written and verbal communication

Skill Level

  • No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.

Responsibilities

  • Conduct repetitive IT tasks
  • Assist Team Leader and Senior Technicians on projects
  • Communicate with the client and team leader before and after every job
  • Work on basic help desk tickets
  • Execute standard operating procedures for the following:
    • VPN Configuration
    • New User Setup
    • Computer Preparation
    • Installing Software
    • Phone Provisioning

Expectations

  • Adhere to policies and procedures as outlined in the Employee Handbook
  • Meet or exceed the billable hours per day expectations established at each performance review
    • Best indicator of success is to work 5 days a week and be on time for work each day
  • Show a good attitude towards others
  • Have a willingness and passion to learn new skills
  • Limit personal use of cell phone during business hours
  • Complete SOP’s & low-level tasks with no intervention from senior techs
  • Reduce reliance on senior technicians for assistance on increasingly more complicated tasks
  • Manage time efficiently by requesting work from Team Leader, or self-assigning basic work from the ticket system
  • Demonstrate a basic understanding of all hosted products/services and inventory product lines

Benefits:

  • Health Care
  • Dental
  • Retirement Plan
  • Profit Sharing

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