Job Description
Job Description
Job Description
Entry Level Requirements
- Willingness to learn
- Proven ability to learn
- Dependable team member
- Strong written and verbal communication
Skill Level
- No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.
Responsibilities
- Conduct repetitive IT tasks
- Assist Team Leader and Senior Technicians on projects
- Communicate with the client and team leader before and after every job
- Work on basic help desk tickets
- Execute standard operating procedures for the following:
- VPN Configuration
- New User Setup
- Computer Preparation
- Installing Software
- Phone Provisioning
Expectations
- Adhere to policies and procedures as outlined in the Employee Handbook
- Meet or exceed the billable hours per day expectations established at each performance review
- Best indicator of success is to work 5 days a week and be on time for work each day
- Show a good attitude towards others
- Have a willingness and passion to learn new skills
- Limit personal use of cell phone during business hours
- Complete SOP’s & low-level tasks with no intervention from senior techs
- Reduce reliance on senior technicians for assistance on increasingly more complicated tasks
- Manage time efficiently by requesting work from Team Leader, or self-assigning basic work from the ticket system
- Demonstrate a basic understanding of all hosted products/services and inventory product lines
Benefits:
- Health Care
- Dental
- Retirement Plan
- Profit Sharing
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