Job Description

Job Description

Job Description

Now is the best time to join Johnstone Supply. The Will Call Flex is a hybrid role supporting both warehouse operations and inside sales functions, providing flexibility based on business needs. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Warehouse responsibilities may include receiving shipments, order fulfillment, stock replenishment, will call service, cycle counting, and occasional delivery support. Inside sales duties involve delivering prompt, professional, and courteous service to customers at the counter, including order processing, pricing, product research, merchandising, promotional support, and general customer service.

Johnstone Supply invests in the growth and development of our people, and we are hiring individuals who are also interested in growth. We provide training and advancement opportunities to those who have the desire and capability to take their performance up to the next level. Many of our warehouse team members have been promoted to higher levels of responsibility and compensation.

Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Position responsibilities:

• Services customers’ needs at Will Call counter by providing friendly, accurate and prompt fulfillment of orders.
• Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product.
• Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.
• Fills customer orders by picking product using RF scanner, ensuring accuracy by scanning barcodes, and packing product into cartons or pallets.
• Delivers products to customers as needed.
• Services customer needs on the branch counter by providing friendly, accurate and prompt fulfillment of orders.
• Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
• Enter sales orders into Sales Order Entry System and process credit card payments or receive cash payments all in accordance with SOP’s.
• Answers incoming customer telephone calls and provide all aspects of customer service by; providing quotes or taking sales orders, research products/services and answering general information questions. 10. Maintains Min / Max flow of product in showroom and displays by: stocking merchandise, facing shelves, organizing product in accordance to merchandising plan-o-gram, removing litter and dusting and cleaning shelves.
• Balances individual daily sales transactions to payments received in accordance with the company’s cash handling policy.
• Identifies damaged inventory and brings this to the attention of the Store Manager for mark-down and quick sale. JOB DESCRIPTION Will Call / Flex 2
• Maintains a neat, clean, and professional personal appearance.
• Attends training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service.
• Perform other duties as assigned in order to maintain high level of customer service through timely and effective teamwork.

Position requirements:

• High School or general education degree (G.E.D.).
• Good knowledge of personal computers.
• 1 – 2 years of previous retail / wholesale or customer service experience desired.
• Ability to speak effectively with customers.
• Ability to read, write and comprehend English language.
• Ability to complete basic math applications.
• Analytical abilities desired in order perform product and equipment research.
• Proven ability to attend to details.
• Ability to handle multiple tasks simultaneously, organize and prioritize responsibilities and duties.
• Must be able to work with minimum amount of supervision under stressful conditions.
• Proficiency in RF Scanner knowledge and experience.
• Forklift experience preferred.
• Basic skill level in using computers to do work.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. JOB DESCRIPTION Will Call / Flex 3
• Ability to work in a team environment.
• Skill in communicating with others to resolve problems and get results.
• Ability to attend to details.
• Basic knowledge of JS – HVAC/R products and equipment.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.

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