Description
Storti Quality provides critical infrastructure and inspection services to major utilities throughout New Jersey and New York. The Call Center Rep will be responsible for working in our Hawthorne, New York call center that helps with scheduling and record keeping of customer appointments. This is a great opportunity for entry level candidates looking to get started in the customer service field.
Bilingual (Spanish and English) Preferred
Pay Rate is $20/hr
Hopefully you are interested in learning more, but before we provide some more details, we would like to explain who Magnolia River is!
Magnolia River Services, Inc. (Magnolia River) was founded in 2000 and is headquartered in Decatur, Alabama. Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.
Responsibilities of the Call Center Rep:
Answer inbound calls from customers looking to schedule appointments.
Make outbound calls to set up appointments.
Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
Accurately track scheduling information on Excel Spreadsheets.
Communicate with service technicians to ensure they arrive at proper location to perform work.
Maintains confidentiality of customer’s nonpublic information.
Provides written and verbal responses to customer inquiries as needed.
Additional job duties as assigned. Able to demonstrate a willingness to learn
Computer proficiency is essential.
Able to adhere to schedules, multitask, and meet deadlines.
Demonstrates excellent listening and customer service skill.
Professional communication skills (both verbal and written).
Able to work in a fast-paced team environment.
Able to handle conflict and an ability to diffuse upset customers.
Requirements of the Call Center Rep:
High School diploma or GED is required
3 years of customer service-related experience in a high volume call environment
Strong Microsoft Excel experience
Strong Outlook experience
Ability to learn new technologies and systems easily
Solid work history and tenure
Bilingual (Spanish and English) Preferred
PERKS
Hybrid Schedule
Weekly incentive bonuses
Benefits
We offer health, dental, vision, life, and more as a comprehensive benefits package
Paid time off
Schedule
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
...Generate compelling and relevant content tailored to the law firms target audience, ensuring consistent messaging and branding voice.... ...cases. We want to be profitable as well. We also care about our team and are dedicated to maintaining a positive and upbeat work environment...
...Job Title: Electrical Engineer Job Description We are seeking a skilled MEP Engineer to join our dynamic team. The role involves designing power distribution systems, low voltage infrastructures, and lighting solutions. The engineer will also be responsible...
...so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where were...
...is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to... ...foster a collaborative workplace. Role Overview: The Food Safety & Compliance Manager ensures compliance with all food safety regulations and...
...Pega Developer Level 1 The Pega Developer is responsible for utilizing agile development methodologies to analyze, develop, and test system solutions in response to business requirements. Incumbents are expected to understand user stories, identify appropriate designs...