Job Description

Job Description

$60,420 or DOE

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Table Games- Pit Manager

General Position Summary:

Supervises and coordinates the activities of the department and ensures it is in compliance with MICS, Tribal/State compact regulations, Appendix A, Ordinances, Internal Controls policies and Department procedures. Supervises the department to ensure they are operating efficiently and meet the needs of guests.

Essential Functions/Major Responsibilities:

• Assists the Shift Manager with training, counseling, and evaluating the department staff during assigned shift
• Monitors dealers and players; maintaining card control and rotation, chip control and other elements of gaming integrity
• Promotes Clearly Superior Customer Service
• Assists the Shift Manager with responding to complaints, mediating disputes and providing professional and positive guest interactions
• Evaluates performance of personnel and takes corrective action as necessary
• Works with the Shift Manager in the completion of employee evaluations, performance improvement plans and procedural inconsistencies
• Works with the department Management personnel to train and mentor dealers and dual rates for advancement
• Works with the department Management to implement promotions
• Reports to Shift Manager and department Manager on day-to-day operations

Secondary Functions:

• Participates in employee recognition programs
• Works with the front-line employees and management when schedule revisions are necessary to support the department’s business goals
• Assists in interviewing and auditioning dealers
• Other duties as deemed necessary

Specific Job Skills:

• Ability to use personal computer and related software
• Experienced in gaming operation and management
• Knowledge in casino gaming, including rules, procedures and regulation of games, including game mix, protections and security
• Experience in personnel management, hiring, disciplinary actions, performance reviews, training and staff development
• Marketing and public relations experience
• Leadership and team building experience
• Strong supervisory skills, problem solving and negotiation skills

Qualifications

Education and/or Experience:

High school diploma or GED. A Bachelors degree in business preferred. One to three (1-3) years experience in all areas of department operations including supervisory experience desired.

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