Job Description

Job Description

Why TPM, Inc?

Named one of the BEST places to work in SC for 7 consecutive years, we’re building a portfolio of high-growth, high-impact businesses each unique, but united by a shared culture of purpose, performance, and possibility. From design innovation to CRM software to 3D manufacturing, we’re helping companies transform how they work.

With over 50 years of innovation, TPM is no stranger to pioneering advancements in the workplace technology space. Ready to drive strategic impact and shape the future, let’s build it together.

TrebleHook, a TPM, Inc company is a fast-growing technology company headquartered in Greenville, SC, specializing in purpose-built CRM solutions for the Architecture, Engineering, and Construction (AEC) industry. Built on the Salesforce platform, TrebleHook empowers project-driven teams to work smarter, faster and more collaboratively.

Those are the kinds of people we want at TrebleHook. We're proud of the team we already have, and we're always looking for ways to grow. Like a family, our employees constantly challenge one another to improve their work while at the same time maintaining an inviting workplace that they enjoy.

Who We’re Looking For:

Curious. Hands-on. Energized by solving problems and learning new tech. You’re the first line of support for TPM’s TrebleHook customers, supporting implementation, configuration, and the ongoing success of our valued TrebleHook customers.

This entry-level technical role is all about diagnosing and resolving Level 1 installation, licensing, and workflow issues, documenting every interaction, and escalating complex problems when needed. You will collaborate with senior consultants, project managers, and developers to configure Salesforce environments, manage customer requests, and troubleshoot technical issues.

Success here means combining technical aptitude with empathy and organization. You will learn how to balance user needs, systems logic, and business outcomes while developing professional expertise in Salesforce and TrebleHook’s AEC-focused solutions.

You’ll leverage AI and automation tools to streamline support workflows and enhance customer experience, helping shape the next generation of TrebleHook’s technical support model.

Key Responsibilities:

• Configure Salesforce objects, fields, page layouts, and permissions within customer TrebleHook environments.
• Assist with building and debugging declarative automation (Flows, validation rules, and approval processes).
• Create and maintain reports and dashboards that translate business requirements into actionable insights.
• Manage customer support requests, diagnose issues, and escalate complex cases with clear documentation.
• Import and export data using Data Loader or Data Import Wizard while maintaining data integrity.
• Author and update internal documentation, field mapping tables, and test scripts.
• Participate in discovery sessions with customers, capturing business needs accurately through active listening and note-taking.
• Present or demo configured solutions confidently and professionally.
• Leverage AI and large language model (LLM) tools to assist with documentation, analysis, and support efficiency.
• Collaborate with project managers, product, and senior TSCs in a structured delivery framework.
• Contribute ideas that enhance TrebleHook’s implementation methodology and customer experience.

What Makes You a Great Fit:

• You are naturally curious and eager to learn both the Salesforce platform and TrebleHook product suite.
• You think like a problem solver and ask “why” before jumping to solutions.
• You explain technical concepts in plain language and enjoy helping others understand new tools.
• You are detail oriented, organized, and careful in testing and validating configurations.
• You listen actively, communicate clearly, and take ownership of every task.
• You are empathetic and patient, understanding that many customers are learning Salesforce for the first time.
• You are adaptable, coachable, and motivated by continuous growth.

What You Bring:

• Associate’s or bachelor’s degree in business, Engineering Technology, Information Systems, or a related field, or equivalent hands-on experience.
• Foundational understanding of Salesforce objects (Accounts, Contacts, Opportunities, Tasks, Activities) and data model relationships.
• Familiarity with declarative automation tools such as Flows, validation rules, and approval processes.
• Experience creating reports and dashboards, including report types, filters, and formulas.
• Basic data management skills using Salesforce import or export tools.
• Strong troubleshooting and analytical ability with structured problem-solving habits.
• • Excellent verbal and written communication skills with an ability to explain concepts without jargon.
• • Interest in using AI and automation tools to improve documentation and workflow efficiency.

Bonus Points If You:

• Hold or are pursuing the Salesforce Certified Platform Administrator certification.
• Have experience supporting CRM implementations or Salesforce-based solutions.
• Understand AEC or professional-services business processes.
• Have created end-user documentation, training materials, or recorded walkthroughs.
• Are familiar with agile or structured project-delivery frameworks.

🌐 Learn more:

• TPM.com – Engineering technology and digital transformation
• TrebleHook.com – Purpose-built CRM for the AEC industry
• ColorLab.space – Environmental branding + graphics with swagger

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

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