Job Description

Description Position at Thrive Pet Healthcare Thrive Pet Healthcare North Austin Full-time Thrive Pet Healthcare is looking for a Practice Manager to join our team as part of the Thrive Pet Healthcare community. At Thrive Pet Healthcare, we understand that your pet is a member of your family. Our experienced and compassionate staff is devoted to caring for your pet at every stage of its life. We provide personalized, attentive medical and surgical care to all of our patients. About You The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement. Key to the PM's role is the ability to create and maintain a positive culture and work environment, in alignment with the hospital's plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, time management, and the willingness and capability to make decisions. The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures. Experience & Skills Requirements: Required: 3+ years of hospital management or Supervisory experience in Veterinary Medicine Bachelor's degree in business and/or equivalent business experience CVPM encouraged to apply Sound personal judgment in decision-making. Capable of leading, managing, and coaching staff at all levels. Demonstrated competence in all aspects of staff management, including hiring, coaching and disciplinary action. Demonstrated ability to show empathy toward clients and treat animals with respect and compassion. Demonstrates competence in budgeting and financial reporting, including reading and analyzing a P&L Statement. Excellent interpersonal communication skills. A commitment to outstanding client service. Solid math and Excel/spreadsheet skills. Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance. Benefits - our care in action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: Competitive pay 401(k) with employer match Mental health resources, including 24/7 access to Lyra Health Paid parental leave Purr-ental leave for when you adopt a pet Employer-sponsored childcare and elder care Personalized care for every family-forming journey Discretionary funds and FREE CE courses Pet perks and veterinary service discounts Student loan management tools and assistance Provide your best care with more bridges and less barriers. We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease. Support for you is as vital as the support you provide. You'll Thrive with Us At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses - ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program to designed to teach you the fundamentals of running a pet hospital Scholarship opportunities and tuition reimbursement Move into any specialty, hospital type, or environment - across the nation. Leadership training for a thriving and long career in the veterinary profession. About Thrive Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities. We believe that supporting our people is the key to helping pets thrive through every stage of life. Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve. Thrive Pet Healthcare

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